At Nose & Note, customer satisfaction is our priority. This policy has been established in accordance with the E-Commerce Law and its Implementing Regulations in the Kingdom of Saudi Arabia, and forms part of the purchase contract.
2. Exchanges & Returns
Customers may request a return or exchange within 7 days of the date of receipt.
The product must be in its original condition, unused, with its outer packaging and security seal intact and unopened, and accompanied by the invoice or order number.
Return shipping costs are borne by the customer, and original shipping fees are non-refundable.
For exchanges, the customer will pay or be refunded any price difference.
3. Non-Returnable and Non-Exchangeable Products
Products that have been opened or used, as they are personal care products that cannot be resold for hygiene reasons.
Products customised at the customer’s request, such as glass engraving or special bottles. The customer is responsible for the accuracy of the engraving text.
Samples and promotional gifts. Where a returned product was linked to a gift or offer, the gift must be returned with it, or its value will be deducted from the refund.
Products damaged through improper storage or use after receipt.
A fragrance not suiting personal taste does not constitute a product defect.
4. Defective, Damaged, or Incorrect Products
The product will be exchanged or fully refunded, with Nose & Note bearing all shipping costs, even if the product has been engraved.
Please notify us within 24 hours of receipt, with clear photos of the product and packaging, and your order number.
Defects are confirmed following inspection by our team.
5. How to Request a Return or Exchange
Contact our customer service before sending any product. Returns are not accepted without prior arrangement.
The customer must return the product in protective packaging and is responsible for any damage occurring during return shipping.
Our team will inspect the product upon receipt. We reserve the right to decline the request and return the product to the customer at their expense if it does not meet the conditions.
Once approved, the amount actually paid will be refunded to the original payment method within 7 to 14 business days.
6. General Provisions
All our products are authentic.
We reserve the right to decline requests where manipulation or misuse of this policy is established.
This policy does not affect any rights granted to the consumer by law.
7. Acknowledgement
By completing a purchase, the customer acknowledges having read and agreed to this policy, and in particular that opened products and products engraved at the customer’s request are not eligible for return or exchange, except in cases of defect or non-conformity.
